FAQs

We will be adding the most frequently asked questions we get below. If your question isn’t below do get in touch with us.

  • Can I collect my order?
    DELIVERY
    Unfortunately not. We can only deliver your order to you, even if you are based locally to us.
  • Why don’t you have a telephone number?
    We are a small, 2.5 person, online company. We made the decision not to have a public phone number and instead embrace the various online methods of communication - email, live chat, Twitter and Facebook - because these enable us to provide a better, more reliable, level of customer service. We could put a phone number up but 9 times out of 10 you would have to leave a message for us to get back in touch with you. In our experience that frustrates people even more.

    We know that some people see a phone number as a sign of a company’s validity and will not want to shop with us however we have been independently verified by our website security certificate provider and our independent review provider.
  • How long is a gift card valid for?
    GIFT CARDS
    Our gift cards are valid for 12 months from the date of issue. However your TGP account balance does not expire.
  • Why must I register for an account?
    GIFT CARDS
    As part of redeeming your gift card you are required to register for a TGP account. This is because you have to redeem the value of your gift card to your account balance. There are many benefits to this, including ensuring that you do not lose the value of your gift card as they expire after 12 months and your account balance does not.
  • Redeeming a Gift Card
    GIFT CARDS
    Redeeming your gift card is easy - head to our gift card redemption page and follow the simple instructions.
  • My order is a gift, can you leave out the invoice / delivery note?
    ORDERING GIFTS
    Yes! We don’t include delivery notes or invoices by default so we’ve got you covered. Remember we also have a free gift message service if you’re sending a gift!